Best Medical Aids for 2021

best medical aids 2021

If customer satisfaction is anything to go by, South Africa’s best medical aid schemes are in slightly better shape than last year.

According to the annual South African Customer Satisfaction Index (SA-csi) survey for medical schemes, the largest open medical aid providers are generally on par, despite the challenges posed by COVID-19.

Outcomes, based on the responses of 1,826 randomly-polled members, informed the scores allocated to each scheme.

Latest customer satisfaction ratings for medical scheme giants 

How did the Big Five medical aid providers rate on the overall customer satisfaction index, bearing in mind 100 is the perfect score?

Here are the scores for the best medical aid schemes for 2021:

In terms of the overall picture, the industry average has risen from 72.9 in 2020 to 76.1 in 2021. Customer satisfaction is on the up, albeit at a nominal rate.

Major shifts in 2021 SA-csi medical scheme ratings compared to last year

Medihelp has continued a sustained upward trajectory, rising from 73.5 in 2020.

Other than that, only Discovery Health has shown a slight uptick in positive sentiment, registering an additional two points over last year.

When weighed against the industry average, all schemes have performed on par, except for Momentum Health, which continues a multi-year slide.

Bestmed scores top for value for money

The picture changes when it comes to value for money, as defined by the Perceived Value Index.

In this context, Bestmed (78) is the clear leader. It comes in six points ahead of the industry average and 3.3 points clear of Medihelp (74.7).

A healthy solvency ratio, fewer co-payments and low administration costs are factors driving Bestmed’s disruption of the sector.

Over the past 12 months, all the schemes have shown gains in perceived value, as is evident from a shift in the industry average from 66.9 to 72.

How members rate the medical schemes sector in 2021

Medical aid continues to be a grudge purchase – and an expensive one. Expectations relating to value for money are at an all-time high, largely due to the pandemic.

Despite customer satisfaction fluctuating markedly according to utilisation experience, the medical scheme sector is moving in the right direction.

However, when compared to the banking sector, which has an average customer satisfaction rating of 80.8 in 2021, there’s clearly work to be done.

What are the primary sticking points for consumers of medical aid?

Factors impacting customer satisfaction in the medical scheme industry

Members, particularly those who are healthy and claiming less, are dissatisfied with the level of cover provided for out-of-hospital expenses.

Co-payments levied on GP visits, prescribed medicines and day-to-day healthcare events are significant areas of contention.

That said, the global pandemic has impressed upon South Africans that going without medical aid is not an option, especially in a country where public healthcare is limited.

How to find affordable medical aid in South Africa

The challenge is to find an affordable medical aid option with a benefit structure tailored to current healthcare requirements.

IFC specialises in providing such a service. We don’t charge for providing expert advice, supplying comparative quotes or facilitating scheme membership.

What we offer at IFC

At IFC, we offer informed, objective advice about the best medical aids in 2021. We can assist you in joining the scheme that best suits your needs and budget. Contact us for more information or to discuss your needs.

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